Refund/Cancellation Policy

  • Last Updated: September 24, 2026.

UnoLock Refund/Cancellation Policy


1.1 Introduction

Techsologic Incorporated (Corporation Number 734340-0, headquartered at 150 Elgin Street, 8th Floor, Ottawa, ON K2P 1L4, Canada), provider of the UnoLock platform, including all services, features, applications, and websites (collectively, the "Services"), establishes this Refund/Cancellation Policy to govern refunds and cancellations for users ("you," "your," "user"), including LegacyLink nominees, as defined in Section 3 (Services Overview) of the UnoLock Terms of Service ("Terms"). This policy, incorporated into the Terms, available at https://www.unolock.com/tos.html, ensures transparency and fairness in handling financial transactions, aligning with Canadian financial regulations, GDPR, and other applicable laws, as per Section 17 (Compliance with Privacy Regulations) of the Terms.

1.2 Overview

Due to the digital nature of the Services and immediate access granted upon purchase, all sales for UnoLock vaults and subscriptions are generally final, as per Section 3.5 (Payment and Billing) of the Terms. Techsologic Incorporated ("Techsologic," "we," "us," or "our") may, at its sole discretion, offer refunds or cancellations on a case-by-case basis, subject to the processes outlined below. This policy balances user financial interests with operational integrity, ensuring compliance with applicable laws.

1.3 Refund Request Process

To request a refund, you must follow these steps:

  • Contact Support: Submit a refund request via support@unolock.com or the support portal at https://www.unolock.com/support.html within 30 days of the transaction.
  • Provide Payment Details: Include the Stripe transaction reference for credit card payments or the Bitcoin wallet ID and transaction hash for cryptocurrency payments to verify the transaction.
  • Proof of Payment: For Bitcoin payments, provide proof of payment (e.g., a micro-transaction from the same wallet or blockchain verification) acceptable to Techsologic.

Techsologic will review requests on a case-by-case basis, considering transaction details, service usage, and compliance with this policy. Refunds are not guaranteed, and Techsologic's decision is final, subject to applicable law.

1.4 Tier Changes and Remaining Credits

Sovereign and HighRisk have the same base rate and included allowances. Their difference is the safeword response: hiding or permanently deleting marked sensitive Spaces. Choosing HighRisk does not purchase a higher-priced storage plan.

There is no free or inheritance plan offered for new Safes. Follow only the supported tier changes shown in the app. If a Safe deletion flow issues a promotional code for remaining credit, save it for redemption; it is not a cash refund and does not transfer data or a subscription. Requests for monetary refunds remain subject to Section 1.3.

1.5 Processing Refunds

Approved refunds will be processed as follows:

  • Stripe Payments: Refunded to the original credit card or payment method via Stripe, typically within 5–10 business days, subject to Stripe's processing times.
  • Bitcoin Payments: Returned to the provided Bitcoin wallet ID, less any blockchain transaction fees, within 10 business days, subject to cryptocurrency network confirmation times.

Techsologic is not liable for delays or losses due to third-party processor policies or blockchain network issues, as per Section 8 (Third-Party Systems) and Section 10 (Limitations of Liability) of the Terms.

1.6 Cancellations and Vault Expiry

  • Cancellations: Cancel automatic renewal through Manage Subscription in the payment flow. Ceasing use alone does not cancel billing. Cancellation does not create a free plan or refund unused time unless a refund is approved under Section 1.3.
  • Unpaid Subscriptions and Vault Expiry: Keep credits available before the Safe's displayed expiry. The current managed paid-tier retention window is six months after Safe expiry; manual deletion or destructive downgrade can remove data sooner. A legacy expiry downgrade can delete cloud files and remove recovery and additional access keys. Payment cannot restore deleted content. See Section 3.6 of the Terms and the Data Retention Policy.

1.7 Policy Modifications

Techsologic may revise this policy, as per Section 14 (Modifications to Terms) of the Terms. Material changes will be notified via https://www.unolock.com/support.html with 30 days' notice, where feasible. Continued use constitutes acceptance, as per Section 14.5 of the Terms.

1.8 Contact Information

For inquiries, refund requests, or cancellation requests, contact:

  • Mail: Techsologic Incorporated, 150 Elgin Street, 8th Floor, Ottawa, ON K2P 1L4, Canada
  • Email: support@unolock.com
  • Support Portal: https://www.unolock.com/support.html